Member Login:
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Click on any of the sub-categories or questions below to read relevant responses.
Membership: What is the value of signing up as a Member?
Once you sign up there will be many options available to you, and more will be added in the future. We have outlined just a few of them below.
Do I have to become a Member to be a Host or have access to posters or other marketing materials?
Yes. It is also necessary to become a Member in order toplace an order on our store.
Will I get spam from signing up with you?
We hate spam as much as you do and we want your experience with our company to be a positive one - that’s why we never sell or trade our member information. You will only receive emails from us in accordance with our Privacy Policy (which is typically only if you have requested information fromus, we are following up on an order you have placed or a seminar you have registered for, if you’ve signed up for our monthly newsletter, or if we make achange to our member accounts that you would need to be notified about).
I’ve lost my login name or password, what do I do?
Please start by using the lost password feature just below our login menu in the left column. If this is not enough help, please contact our office via our email form and we will get back to your shortly.
How do I know if I have Adobe Reader?
Most new computers will have this program already installed. If you aren’t sure, youcan also click to open your Start icon (on PC computers) and then browse through the Programs. If you have been sent files saved as a pdf and you could open them, you most likely already have it installed.
I’m trying to download the online resources (posters, weekly outlines, first chapter of the book, etc.), but it doesn’t seem to be working. How can I get what I need?
First, have you registered as a member? Only our members have download privileges. Second, are you logged in as a member when you aretrying to download? You must be logged in to have access to the downloadable files.
Note: You’ll know you’re logged in if you see a welcome message with your name in the green member box in the left column.
If you still can’t access our downloads, email our office with
We’ll do our best to make certain you get the resources you need.
I’ve downloaded the online resources to my computer but now can’t find them, where did they go?
You’ve probably just placed them in a folder you didn’t intend to and they are most likely somewhere buried on your hard drive.
You can either:
The files I downloaded don’t look quite right when they print. What do I do?
The most common printing issue is that the graphic doesn’t fill the entire page as they do on the screen. This is often because your printer’s default settings shrink pdf pages unless you tell it do do otherwise.
If this is the problem you are having, check the printer parameters available in the printer dialog box that appears when you select“Print” from the file menu in adobe reader. Look for a selection item that says something like “fit to page” or “scale to fit page” – make sure this box is left UNCHECKED or UNSELECTED – because you want the page to print out normally (at 100%) as it is designed. When you have identified this item and left it unselected, try printing again and the art should fill the entire page.
I don’t have a color printer, what do I do?
Everything we provide can be printed in black and white. So don’t worry if you don’t have a color printer.
If you would like them in color, you can order them from our office (printing, shipping and handling charges apply) or most quick printshops (like Kinko’s) will be able to help you print if you bring the file in on a disk or CD.
Do you screen or certify Hosts?
No. Anyone is eligible to be a host. Each Circle is basically like just a peer-organized book group. We only review HostingRegistrations/Listings for appropriate content before they are placed on our website. We ask that all Hosts (and Members of Circles) follow the guidelines found on pages 24-25 of More Love, More Joy! (Book) and in the Circle Guidelines found at the bottom of the HOST A CIRCLE page under the Community section of this site.
Note: Please exercise caution when meeting strangers, particularly in a private place. If for whatever reasons you don’t feel comfortable or safe after talking to a Host on the phone or going to a meeting, please honor that! More Love, More Joy! Or its publisher, Discovery Bay Books will not be held liable for any damages relating to peer-hosted groups.
I don’t see any Circles near my town on your Find a Circlelist, does this mean there aren’t any More Love, More Joy! Circles near me?
No, it only means that any organized Circles near youhaven’t listed their meeting on our website. Feel free to check other message boards like Craigslist.org for MLMJ Circles, local bulletin boards, churches, community centers, etc. If you still can’t find a group, we hope you might consider starting your own Circle or sharing the Hosting responsibilities with others in your group. Everything you need to get started can be found on our site. How soon will the Circle I have registered be posted on the website?
We usually get new listings posted within 3-4 business days. Sometimes this can take up to a week. We will email you when your listing hasbeen added to our site. We ask that each Host check your posted listing to confirm its accuracy.
If I sign up to Host a Circle, can other members see my personal profile & address?
No. Only your name, contact telephone, and the information you provided on the Hosting portion of your account profile will be posted online. Your other personal information given to become a member, such as your address, will not be made publicly available.
Note: (We do not post street numbers of any Circle location address for your security.) The only information that will be posted online will be the information contained in the listings on the Find a Circle page. You may also see our Privacy Policy for more details.
I need to change some information about a Circle I’ve already posted. How do I do this? Login as a member and then
Click on the MY ACCOUNT in the membership menu in the left column.
You can then change the information for your Circle and we will be notified to update it accordingly. (Please note, the changes you make will not be displayed instantaneously, they have to be approved and updated by our office, which usually happens within 3 business days.)
I want to host more than one Circle at the same time. Can I do this? Yes, however our current software is not set up for you to input the second or third Circle into your account automatically. AFTER you enter your first Circle, contact our office by email by clicking on this link.
Be sure to include the following information about your(additional) Circles:
After reviewing your email, we will then add your additional Circles to our Upcoming Circles listing on the Find a Circle page. I’ve already Hosted a Circle that was posted on your site and now I want to list a new group. Can I just change the details in my Host profile to show the new dates and times?
Yes, of course! Just login to your account in the MEMBERLOGIN menu on the left column and click on MY ACCOUNT after you have logged in. Change your old Circle Hosting information to your new information (please indicate in the comments field that this is a new listing) and then click Update. We will then be notified of your new event and will post it once it hasbeen reviewed by our staff.
How long will my Circle posting be listed online?
We typically leave postings “live” until a Circle hascompleted an 8-week program. If your Circle meets biweekly or monthly (and thisis noted in the comments field, we will leave your Circle posted until thecompletion date.)
How do I delete a Circle I have posted?
We will automatically pull outdated listings after yourCircle ends. If you want to delete a current posting because you have decidednot to have the group after all, you’ll need to email our office with yourrequest FROM the email you have on file with us in your member profile. (Ifyour email has changed, please just update your profile). Please be sure toinclude your name and member name as well.
What happens after I register my Circle?
We will email you when your listing has been posted to oursite. Please check it for any errors when you receive that email. In the meantime, start planning your Circle! We recommend that everyone read the“Preparing to Host a Circle” and “How to Promote Your Circle” downloads available on the Host Resources page. You’ll find everything else you need on our site from promotional items to outlines for what to do at every meeting. Group discounts on books and cds are also available in our Store.
All merchandise may be returned (at Purchaser’s expense) within 30 days for store credit or refund of the product purchase price, providing that all merchandise is received in new, un-opened, and resalable condition. No refund will be given for shipping and handling. Contact our office to receive a Return Authorization (RA) number prior to returning any items. And, please review the Terms and Conditions page for more detailed information.
Is my credit card information safe with your company?
We use industry standard security measures and are an Authorized.net Verified Merchant. We do not archive credit card information processed through our website. When you submit your order, your credit card information is transmitted by Authorize.net directly and is not stored on our local servers or in your online account profile for your security.
Is your site secure for credit card processing?
Our site has been created with many security features in place to protect our users against security breaches and fraud. We have chosen Authorize.net, one of the nations most respected and secure services to transmit our credit card payments, and use additional SSL security protection through GoDaddy.com (the #1 provider of SSL Certificates) to protect our customers security during their use of our site. Click on any of the security seals on the left site of any of the Store pages to verify our status with these companies.
What shipping methods do you use? We presently use both the United State Post Service and UPS. When you place an order on our site and go to the check out, the system will automatically suggest the most affordable shipping rate to deliver your products. Generally, the least expensive option (including free shipping) is USPS. If you select a USPS option, your package will be shipped using the least expensive method. Usually this is media mail, but could be parcel post or priority depending on the items in your order.
Note: International shipments may use alternative forms of transfer, please contact our office directly to place an order 360.379.1960.
I live outside the United States, can I still order a product online?
No, not at this time, we are happy to send you whatever products you would like, but currently our website is only set up to process domestic transactions. Please contact our office directly (360) 379-1960 or email your contact information and we will contact you.
How quickly will I receive my order?
Most of our packages are received within 3-10 business days depending on shipping method. If you have questions about when you will receive your order, call or email us , or just add your question to the comments field when placing your order. What company name will show up on my credit card bill?
The entry on your credit card statement will read:
MORELOVEMOREJOY DISCBAYBKS
Can I get a better discount if I am purchasing for a non-profit organization or want to buy a large number of books?
Yes, we have discounted “non-profit” and “bulk” rates for products shipped directly to approved organizations and buyers. Please call our sales department at (360) 379-1960 to learn more.
Can I give More Love, More Joy! materials or seminars as a gift to a non-profit in my community?
Of course! We offer discounts on products shipped directly to approved non-profit organizations. If you would like to make a gift to a charity on behalf of someone else, we can send a card to the appropriate person indicating that you have made a gift in his or her name. Please call us to learn more. This donation may be tax deductible.
Our non-profit would like to be added to the list of organizations requesting More Love, More Joy! materials from donors. How can we do that?
Please call or email our offices with your requests (360) 379-1960.
How can I sign up for a seminar or class you are giving?
Presently, we request you contact our office directly at (360) 379-1960 or toll-free 1-800-936-0036. We can take your credit card reservation over the phone and will send you a confirmation.
I’d like to have someone from More Love, More Joy! come out to give a seminar at my work/group/organization, how can I learn more about this?
Contact our Sales Department at (360) 379-1960 or click here to e-mail us and mention Speaking Engagements on the subject line.
How often does the Newsletter go out?
Monthly
How do I unsubscribe from your newsletter?
Visit this page and type in your information and you will be automatically unsubscribed from our newsletter.
I’ve signed up for the newsletter but I am not receiving it. What’s the problem? Typically in this case, your server or spam software is filtering our mail out as spam even though you want it. Try adding:
to your address book or to the list of other friendly addresses that you’d like your spam filter to ignore. Alternatively, the current month’s newsletter is always available on our website when you click on the “GET OUR E-NEWS” buttonin the left column after you have subscribed.
We are typically in the office M-F 9am-4pm Pacific Standard Time. We are closed on weekends and for all postal holidays.
What is the best way to reach someone at your company?
E-mail is generally the best way. Click here to use our e-mail form. We are also available by phone at (360) 379-1960 or 1-800-936-0036.
How quickly will you get back to me if I call or email?
If you miss us during our regular business hours, someone will usually get back to you either the same day or the next business day. |
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